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Search works, persons, organizations and subjects:
Service management and marketing
URI:
http://urn.fi/URN:NBN:fi:bib:me:W01463259100
about
asiakaspalvelu
asiakkuudenhallinta
johtaminen
laatu
markkinointi
markkinointiviestintä
palvelut
palveluyritykset
suhdemarkkinointi
author
Grönroos, Christian
inLanguage
en
isPartOf
Fennica
name
Service management and marketing
Service management and marketing : a customer relationship management approach
P60049
<http://rdaregistry.info/termList/RDAContentType/1020>
workTranslation
Palvelujen johtaminen ja markkinointi
Instances
2001 : Wiley
View this in Finna
Service management and marketing : a customer relationship management approach
URI:
http://urn.fi/URN:NBN:fi:bib:me:I01463259100
datePublished
2001
description
Hanken, Swedish School of Economics and Business Administration, Finland.
kuvitettu
Lisäpainokset: Reprinted 2001, 2003, 2004, 2005.
Loppuunmyyty
identifier
propertyID:
FI-FENNI
value:
761562
propertyID:
FI-MELINDA
value:
005083918
propertyID:
FI-MELINDA
value:
006508151
propertyID:
skl
value:
fx761562
isbn
0471720348
isPartOf
Fennica
name
Service management and marketing : a customer relationship management approach
numberOfPages
x, 394 sivua
P60048
<http://rdaregistry.info/termList/RDACarrierType/1049>
P60050
<http://rdaregistry.info/termList/RDAMediaType/1007>
publication
location:
Chichester
organizer:
Wiley
publisher
Wiley
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