Service firms' action upon negative incidents in high touch services : a narrative study

Service firms' action upon negative incidents in high touch services : a narrative study

datePublished

• 2009

description

• kuvitettu

identifier

• propertyID: FI-FENNI value: 920672
• propertyID: FI-MELINDA value: 005563647
• propertyID: skl value: fx920672

isbn

• 9789522320476

isPartOf

• Ekonomi och samhälle : skrifter utgivna vid Svenska Handelshögskolan
• Fennica

name

• Service firms' action upon negative incidents in high touch services : a narrative study

numberOfPages

• x, 264 s.

P60048

• <http://rdaregistry.info/termList/RDACarrierType/1049>

P60050

• <http://rdaregistry.info/termList/RDAMediaType/1007>

publication

• location: Helsinki organizer: Library, Hanken School of Economics Svenska handelshögskolan

publisher

• Library, Hanken School of Economics
• Svenska handelshögskolan