Strandvik, Tore

name

• Strandvik, Tore

Authored works

• Customer needing : conceptualising industrial service from a customer perspective
• Customer relationship dissolution : what do we know and what do we need to know?
• Tolerance zones in perceived service quality

Works contributed to

• Consumer responsiveness to mobile marketing
• Critical incidents in business relationships
• Diagnosing the termination of customer relationships
• Estimating zones of tolerance in perceived service quality and perceived service value
• Hushållets val av dagligvarubutik
• NBD-modellen : användingsmöjligheter, problem och utvecklingslinjer
• NBDX : the negative binomial model with explanatory variables
• Perception configurations in business relationships
• Silent communication : a challenge to established marketing communication practice
• The relation between service quality, satisfaction and intentions
• The strategic eye : a method to study strategic thinking
• Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?

Works about Strandvik, Tore